AODA - Multi-Year Accessibility Plan for the Integrated Accessibility Standards Regulation (IASR)

Intent

This 2021 to 2026 accessibility plan outlines the policies and actions that EventConnect will put in place to improve opportunities for people with disabilities in accordance with the requirements communicated under the Integrated Accessibility Standards, Ontario Regulation 191/11 .

Statement of Commitment

EventConnect believes in equal opportunity and is committed to providing a barrier-free environment that allows all people to maintain their independence and dignity. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005) and its associated Regulations and strive to meet the needs of individuals with disabilities in a timely and effective manner.

EventConnect will make written information and other forms of communication including the opportunity to give feedback, accessible upon request. Please contact 1-888-723-2064 or email support@eventconnect.io for assistance.

General Requirements
Accessibility Requirement Current and Future Barriers Action Plan Compliance Deadline Responsibility Status
Establishment of accessibility policies No current barriers N/A - policies in place and available to view in our office August 2018 Human Resources Completed
Training on IASR and the Human Rights Code No current barriers Employees are provided with access to online training on their first day of employment and are given time to complete the training during work hours within one month of starting their position. We will ensure to provide any new training that is required in the future, and all employees will be expected to complete it. January 2018 Human Resources Completed / Ongoing for any new training requirements
Information and Communications Standard
Accessibility Requirement Current and Future Barriers Action Plan Compliance Deadline Responsibility Status
Feedback Process
No current barriers
There will be unknown accessibility needs based on individual accommodation plans, and our future barriers will be to implement them
There is a need to add accessibility options on our website for clients to access.
Currently we use a Performance Management System to provide feedback to our employees, and they are able to access it through their personal account. The same feedback is also given to employees verbally through a one-on-one meeting.
Any employee who requests larger print will be provided with that during the one-on-one meeting.
Feedback can be enlarged on any employee’s computer if they require it. Every employee also has the option to print in a larger format by changing the scale size under print options.
To address future accessibility requirements that come up based on individual needs, we will look into software and options for those employees to provide feedback in the manner that is best for them to succeed and meet their needs.
EventConnect has added the option of an accessibility page for clients to be notified of accessible formats and communication support with respect to the feedback process.
January 2018 Department Manager Completed/Ongoing
Accessible formats and communication supports
Currently there are no barriers
In the future our barriers will be based on the different requests made through individual accommodation plans and needs that need to be met
Currently, formats and communication support are in compliance and EventConnect will provide the necessary formats based on requests. January 2018 Human Resources Completed/Ongoing
Emergency procedures, plans or public safety information
Currently there are no barriers
Future barriers will be to ensure documents are provided based on individual employee requirements
Currently we have made all emergency procedures, plans, and public safety information easily accessible to our employees
All employees have the capabilities to view documents on their personal computers, which allows the option for enlargement.
EventConnect is also willing to print out documents in a larger print based on requests.
Other software and programs will be used to meet any requests that may be needed in the future
January 2018 Human Resources Completed/Ongoing
Accessible websites and web content Must conform to WCAG 2.0 Level AA Currently EventConnect has conformed to Level AA of WCAG 2.0 on its website January 2021 Chief Technology Office / Human Resources Completed / Ongoing
Employment Standard
Accessibility Requirement Current and Future Barriers Action Plan Compliance Deadline Responsibility Status
Recruitment, assessment and selection processes Currently no barriers
When posting job ads, we have ensured to make candidates aware that if they have any accessibility needs, we will provide full support to them, and meet their requests
When reaching out to potential candidates we make them aware that if they have any accessibility requests, we will meet them
January 2018 Human Resources & Hiring Manager Completed
Informing employees of supports
Currently no barriers
New policies that are put in place will need to be relayed to employees
Employees are provided with all accessibility supports in place through our EventConnect Policy Manual, which is updated based on employee needs and the IASR Regulations
New employees are expected to sign the employee policy manual agreement to indicate they have read through and understand the policies
Any employee in need of specific needs based on their individual accommodation plans are informed to speak to their manager and Human Resources to provide them with the support they require
January 2018 Department Manager Completed / Ongoing
Accessible formats and communication supports for employees Currently no barriers
EventConnect will ensure to consult any employee with a disability who requests specific formats and forms of communication that meets their needs, and will provide them with the support
Employees are able to ask for any information in an accessible format, currently we can provide employees with enlarged printed documents. Employees are also able to enlarge their personal computer screens to enlarge documents if there are any visual impairments
EventConnect is also able to provide information to employees verbally if necessary, and fits an employees accommodation plan
January 2018 Department Manager & Human Resources Completed / Ongoing
Workplace emergency response information
Currently no barriers
Future barriers will be to meet individualized plans to assist employees with disabilities during an emergency, which are currently unknown
Currently employees are provided with a printed plan, which can be provided in larger print to employees
Employees can be given the emergency response information verbally through a one-on-one meeting in person with a department manager
Individualized accommodation plans will be created based on employee needs
Employees in need of assistance during an emergency will be addressed and provided with someone to assist them in emergency situations
EventConnect will ensure to review individualized workplace emergency response information with employees on a regular basis
January 2018 Department Manager & Human Resources Completed / Ongoing
Documented individual accommodation plans Currently no barriers Individual accommodation plan template is in our policy manual August 2018 Human Resources Completed
Return to work process Currently no barriers
Return to work template included in our policy manual
Individual return to work plans will be maintained and reviewed annually as needed
August 2018 Department Manager & Human Resources Completed
Performance management process, Career development and and advancement
Currently no barriers
In the future, there may be employees who have accessibility needs, and their individual accommodation plans will need to be met
Any changes to job duties or job position will need to comply with individual accommodation plans and request
Currently EventConnect ensures all employees have equal opportunities to assess and improve performance, productivity and effectiveness, with the goal to facilitate our employees success
In the future EventConnect will ensure that employees with accessibility needs have equal opportunities in succeeding, based on their individualized accommodation plans
Accommodations will be taken into account when providing performance evaluations and feedback
When providing employees with career advancement and development opportunities, EventConnect will take into account the accessibility needs of an individual with a disability, and their individual accommodation plan
January 2018 Department Manager Completed / Ongoing
Redeployment
Currently no barriers
In the future, if EventConnect eliminates a department, or moves employees to different roles within the organization, there will be a need to address individual accessibility needs
Currently all employees that are moved within the organization are aware that they can speak to their department manager about any accessibility needs they may have during a transition
In the future, if there is an employee with a disability, EventConnect will ensure that their accommodation plan is taken into account before transitioning the individual to a new department or role
January 2018 Department Manager Completed / Ongoing
Design of Public Spaces (Accessibility Standards for the Built Environment)
Accessibility Requirement Current and Future Barriers Action Plan Compliance Deadline Responsibility Status
Make service counters, queuing guides and waiting areas accessible Currently no barriers
Currently EventConnect provides a waiting area that is big enough to fit an individual using a mobility aid
There is an elevator that is provided for any employees or clients that have any physical disabilities
There is a accessibility activation button to open the front doors into to the building for any person with a disability that would require it
January 2018 York Development & EventConnect Completed
Maintain the accessible parts of your public spaces Currently no barriers
EventConnect ensures that all walkways within the office are clear
All accessible areas are maintained, such as the washrooms, kitchen and waiting areas
January 2108 Health and Safety Committee Completed / Ongoing
Customer Service Standards
Accessibility Requirement Current and Future Barriers Action Plan Compliance Deadline Responsibility Status
Establishment of policies Currently no barriers
EventConnect consistently develops, implements and maintains policies in regards to provisions of goods, services, or facilities to persons with disabilities
Our policy manual indicates our commitment to make every reasonable effort to ensure that the policies, practice and procedures are consistent with the principles of dignity, independence, integration and equal opportunity
It is important to us that all customers receive the same value and quality
Our policies indicate that based on needs, documents will be created and made available to anyone requesting them
January 2018 Human Resources Completed / Ongoing
Use of service animals and support persons Currently no barriers
Any person with a disability who needs a service animal will be permitted to keep their animal with them when they enter EventConnect
Any person with a disability who needs a support person to accompany them, will be permitted to enter the premises together and will stay together
January 2018 Human Resources & Department Manager Completed / Ongoing
Notice of temporary disruptions Currently no barriers
Policies at EventConnect indicates that a notice will be provided if any service disruptions occur which will affect persons with disabilities
Service disruptions will include the reason for the disruption, duration, and description of alternative options
Notices will be made available to the public through our website, by calling our support line or contacting us by email
August 2018 Department Manager Completed / Ongoing
Training for Staff Currently no barriers EventConnect provides all employees and volunteers with accessible customer service training January 2018 Human Resources Completed / Ongoing
Feedback Process Currently no barriers
Currently have a feedback process in place for reservations made for clients
The public has access to the support email and support phone number for any inquiries or complaints
January 2018 Human Resources Completed / Ongoing
Format of Documents Currently no barriers. It is unknown what formats may be requested in the future EventConnect will provide any documents in an accessible format that is requested

Requests will be met in a timely manner
January 2018 Human Resources Completed / Ongoing